At Pop Couture, your satisfaction and product quality are our top priority. We aim to deliver exactly what you see and love. Please review our updated policy below:
Exchange Policy
- Products can be exchanged within 15 days of purchase.
- Items must be unused, unwashed, with original tags and accompanied by the original receipt.
- Please fill out the exchange form included in your parcel or contact us at info@popcouture.pk to request an exchange.
- Customers must return the item(s) within 15 days of receiving them. No exchange requests will be accepted after this period.
Return Shipping
- Shipping charges are non-refundable.
- Customers are responsible for the cost of returning the product.
- Please return items to the address provided upon contact.
No Refund Policy
- We currently operate under a no-refund policy.
- In case of a defective or incorrect item, claims may be submitted via email. Once reviewed and approved, you may choose any replacement item of equal value from our website.
- Approved claims will be processed within 15 working days.
Order Cancellation
- You may cancel your order before it is processed by calling us at +92-310-5444424.
- Once the order has been shipped, it cannot be cancelled. A confirmation email and SMS with a tracking number will be sent once the item is dispatched.
- After shipping, our Exchange Policy will apply.
International Orders
- At this time, we do not offer returns or exchanges on international orders.
Important Notes
- Products with visible wear, damage, or missing tags will not be accepted for exchange.
- If you simply do not like the product, we are happy to exchange it as long as it meets our return conditions.
Contact Us
If you have any issues or questions, our customer care team is always here to help:
Email: info@popcouture.pk
Phone/WhatsApp: +92-310-5444424
We value your trust and aim to deliver quality and service every time you shop with Pop Couture Pakistan.
